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Our service standard

Travel with Confidence.

For Pro Ride, confidence is not a slogan added at the end of a message. It is the standard the journey should meet from booking to drop-off.

The details matter before the wheels move: the information you receive, the environment you step into and the way the journey is controlled behind the scenes.

A clean passenger interior from the Pro Ride operation
01

Clear before you travel

Your booking details, journey time and payment position are kept clear so you know what has been arranged.

02

Professional driver communication

When your journey is assigned, Pro Ride keeps the handover organised and gives you the information you need.

03

Live journey visibility

When live tracking is enabled, your secure journey link lets you follow driver progress without installing another app.

04

A controlled operation

Behind the customer experience, Pro Ride Control keeps bookings, driver assignment, payments and journey status connected.

The standard in the real world

Not staged around the website. Carried into the journey.

Presentation, passenger space and the work out on the road all form part of the same Pro Ride experience.

A Pro Ride vehicle prepared for a journey
A Pro Ride vehicle working on a real transfer
Luggage space prepared for a Pro Ride journey

The Pro Ride promise

Protect the trust that has been given.

Every booking is somebody trusting us with an airport departure, a return home, a business journey or an important family trip. Our job is to protect that trust through preparation, communication and professional service.

A Pro Ride vehicle at East Midlands Airport during a real journey

Photography is from the Pro Ride operation. The vehicle supplied for a booking may vary by service level and availability.

PRO RIDE TRANSFERS · TRAVEL WITH CONFIDENCE